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Rivercitycoffee.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return and proof of purchase. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of rivercitycoffee.com.au.

River City Coffee Roasters takes pride in delivering legendary customer service and high quality merchandise. If a service, product & or products do not meet our high standards, we will review and replace the merchandise & or products.

Please contact us within 14 days of purchase via email at info@rivercitycoffee.com.au with any queries regarding replacement of merchandise & or products.